Contact Us

-= FAQ | Top Menu =-


Manage your appointments

Our self-serve booking system is available 24/7 on your smartphone or on a computer.

  • Cancel an Appointment
  • Change or Reschedule

Click the black button to login to your ProRIDE user account:

-= FAQ | Top Menu =-


Common Buttons

Click the green button to register for a course or class online:

Click the yellow button for more info on our locations:

Click the blue button to check out our News Feeds on Social Media:

-= FAQ | Top Menu =-


Got a question?

Check out the answers to some of these Frequently Asked Questions:

Rider Training FAQ

Self-serve registration is available 24/7 using your smartphone or computer. Our convenient online calendar is updated in real-time; Click the Register link below to view up-to-the-minute class availability.Register Now!NEW – Now you can also register in person at our new Registration Kiosk located at Trev Deeley Motorcycles in Vancouver!
ProRIDE Survival Rider courses are conducted at Capilano University in North Vancouver. Click the button below for more information on this beautiful facility, as well as directions and a map.Location
Classes are conducted weekly between February and October each year, including holiday weekends. Each course runs 5 consecutive days, beginning on Thursday and concluding the following Monday. A new course begins each week on Thursday.Schedules Scroll down to the next section to see more info on Class Times, or click the “Schedules” button to access our Real-Time Calendar and view the next available course.
Classes run on three different schedules depending on the time of year:
ProRIDE Class Schedule

2019 Class Schedule

During peak season we run two classes per week. At registration you will be given the option of choosing Day Class or Night Class. Note that Day Class and Night Class share the classroom time on the first two days. While we strive to finish our classes on time, unpredictable traffic conditions which may delay our return times are unfortunately beyond our control.
There's always a chance for a last minute cancellation, however we do not keep a wait list. In fairness to all students, whenever possible anyone with an existing registration is notified first of any sudden openings, and given an opportunity to move up.
You may cancel your course on up to two-weeks notice and receive a full refund. Late Cancellations and Missed Classes are addressed in our School Policies.
Our classroom presentation will feature a thorough discussion about safety gear, including an opportunity for Q&A. Some students may elect to defer any large purchases until after this presentation, and that's perfectly fine with us. Until you purchase your long-term safety gear & apparel, you can wear a short-term solution. A sturdy jacket that zips up, along with a pair of long pants and some hiking boots with high socks may be sufficient for now, but keep in mind that these items provide minimal protection in the event of a fall. Consider wearing your elbow and knee pads if you're worried about falling. A Full-Face Helmet with chin protection is required for the course. Bring your own or borrow ours.
ProRIDE Motorcycle Fleet

We have a diverse array of bikes in our fleet, including scooters, cruisers, sport bikes, standard and dual sport motorcycles from heavyweight brands such as Honda, Yamaha, Suzuki, and Harley-Davidson.  Our fleet ranges in size and power, including bikes in the 111-400cc class, as well as the 401-750cc class.  Our lowest bike seats at just 26 inches, so even the most petite of riders can touch the ground with their feet flat while stopped or reversing.  The bikes are constantly rotating as we are buying and selling bikes frequently.

Each ProRIDE bike has been upgraded with the student's safety in mind, including one or more of the following on each bike:

  • Sliders, Engine Guards, and/or Hand Guards
  • LED lighting for visibility in daylight, nighttime, and rainy conditions
  • After-market horn for a stronger street-presence
Harley-Davidson Motorcycles

ProRIDE is the only school in Metro Vancouver with Harley-Davidson Motorcycles in our school fleet, thanks to our friends at Trev Deeley Motorcycles!

The diversity of our fleet is one of the strengths of our school, and each student in our course has the opportunity to ride as many different motorcycles as possible.  Not only will this will help to ensure you get the most thorough education possible, but also you'll be better prepared to make an informed decision when it comes time to purchase your 1st bike.

ProRIDE classes run rain or shine. Quite frankly, learning to ride in the rain makes you a better rider. Few riders plan to ride in the rain, but since we live in "Raincouver", getting caught in the rain is not a question of "if", but rather a question of "when". Learning to ride in the rain will help you prepare to face this challenge when it comes.

On the rainy days we open a couple of 10-ft canopies so you can dry off in-between each exercise.  We also provide Stormtech Rain Gear, or bring your own.  Just the same we recommend you bring a towel and a change of clothes for the drive home,  just in case.

For more information on Road Testing, please visit our Road Test page.

Road Testing

Road Test FAQ

Road testing for ProRIDE begins in March, and concludes in November. We are now accepting bookings for the road test.
ICBC provides ProRIDE with dedicated road test times each year for our students, starting in the springtime and concluding usually in November. You’ll be given the opportunity to book a road test through ProRIDE once you’ve completed your Survival Rider Training Course. Oftentimes students are able to secure a test date through our system as much as a month earlier than booking a test through the public system. That said, after completing the Survival Rider course, we encourage students to ride 1000kms or more before challenging the ICBC Road Test, as you are more likely to pass on the 1st attempt with significant road time under your seat. Please Note:
  • The licensing process can take several months.  ICBC requires that you complete your road test before the Expiry Date printed on your learner’s license; please monitor this date closely.  Students with time constraints are encouraged to discuss your needs with ProRIDE administration at your earliest opportunity.
  • Road test demand often exceeds supply. ProRIDE can make no guarantees regarding the timeliness of road test availability after the course.  It is wise to plan several months ahead for road testing.
There are several testing centres in Metro Vancouver; you may book a road test at any testing centre in BC, however ProRIDE's private testing schedule is provided by ICBC Burnaby on Lougheed Highway. All Test Day services provided by ProRIDE are at this location only.
ICBC Burnaby

ICBC Driver Licensing, Burnaby

  • 3880 Lougheed Highway
  • Burnaby BC
  • V5C 6N4
  • 604-661-2255
  • M-F 8am-5pm
  • For test-day support, please arrive 15 minutes BEFORE Check-In time, and look for ProRIDE staff in the ICBC parking lot BEFORE checking-in inside.
IMPORTANT:
  • Pre-tests are conducted in groups; please aim to arrive 15 minutes in advance so your group can depart on time;
  • Note that there are no bathroom facilities available at the Pre-test meet-up sites;
  • Pre-Test Sessions meet at various locations. Please make note of your Simulator location below:

AM Ride (Morning) AM Ride: Pre-Test Session
  • Meets @ Willingdon Heights Park;
  • 1201 Carleton Avenue (@ William)
  • Map >>

PM Ride (Evening) PM Ride - Pre-Test Session
  • Meets @ ICBC Burnaby
  • 3880 Lougheed Highway (@ Boundary)
  • Map >>
We bring a couple of 250cc bikes to the test, which meets the requirements for an unrestricted license. You may ride either of these two bikes, or bring your own. Unfortunately we are unable to promise any one specific bike on test day, due to ongoing servicing and maintenance of our fleet. However barring any unforeseen repair issues, the bikes we bring to the Road Test are usually the same as the ones we bring to the Pre-Test Simulator so you'll have an opportunity to practice and test on the same bike, provided your Road Test and Pre-Test Simulator are booked in the same week. That said, on the road test you will be marked on such things as shoulder checking, decision-making, and riding in traffic, as well as rules, lines & signs. These skills are what is emphasized on the Simulator, regardless of which bike you ride. Please note that there is a reduced likelihood of practicing and testing on the same bike if you book your test and simulator in different weeks.
ICBC will conduct your road test "Rain-or-Shine".  Many students cancel their test in the rain, but keep in mind the following:
  • ICBC charges a fee of $25 for cancellations taken within 48 hours of the appointment time
  • If you cancel your test it may be several months again before you can book another one.
It's a good idea to practice riding in the rain before test day to make sure that you are prepared to meet this challenge if it rains on test day. ProRIDE provides Rain Gear for those rainy test days, or bring your own.
There's always a chance for a last minute cancellation, however we do not keep a wait list.  In fairness to all students, cancellations are published on our website and social media channels and filled on a 1st-come-1st-served basis.  You should actively monitor our website and Social Media and be ready to jump on any cancellations that may come up. If you have your own bike then you have the option of rolling in to ICBC and checking-in on Standby.  If there is a last-minute cancellation or no-show then they offer the spot to anyone checked-in on standby.  It's definitely a gamble, as you could be waiting all day for a cancellation that may never come.  Your best bet for this is on a rainy day.
You may cancel your test on up to 48-hours notice without penalty. ICBC charges a $25 fee for late cancellations or no-shows. Keep in mind if you cancel your test it may be several months again before you can book another one.  Please make certain to plan ahead.
Your ICBC Road Test is *not* paid for with your course tuition. ICBC charges a Road Test Fee to provide road test services, and this fee is not covered in your course tuition. We do not pay ICBC on your behalf. Please come prepared to on test day to submit your Road Test Fee to ICBC, in addition to any fines, tolls, or tickets.

Contact Form

  • The form below will generate an email and drop it in our Inbox.
 

Verification

Email: info@proride.ca or fill out the form above.

  • Make certain to add us to your email Safe Sender/Contact list to ensure our correspondence is not misdirected to your Junk or Spam folder.

Telephone: 604-408-RIDE (7433)

  • We apologize if we are unable to answer your call right away; We may be servicing another student, conducting a class, or operating a motor vehicle at the time of your call.
  • If your call goes unanswered please leave a voicemail and we will return your call as soon as possible.
  • Have you checked out our FAQ?  The answer to your question may already be there!
  • Self-Serve Registration is available through our website 24/7 using your smartphone, laptop or computer.

-= FAQ | Top Menu =-